What do you guys think of this new site. Is it better than the old directbroking or several steps backwards. I found that it is not so user friendly than the original site.
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What do you guys think of this new site. Is it better than the old directbroking or several steps backwards. I found that it is not so user friendly than the original site.
It is a heap of the proverbial. The change is typical of being designed by some one that does not use it but likes to create "pretty things". Absolutely no consideration for those who will use it.
But do correspond with them with your concerns. The more that do may get some changes.
The old one was so simple a clean. All functions were easy to use. Not so this platform.
Agree. The DB site was so much more user friendly.
Another thing is you don't get any warning of them transferring you to the new platform. You go to sign in and are presented with it. If you wanted to do any buy/sell or move some money you can't until you go through the joining procedure. Arrogant attitude.
How can one get an overview of a portfolio with the current day's change in price?
Somebody showed me portfolio > holdings, but that doesn't show the day's change, which can only be seen apparently if one clicks on each equity in turn, and back again.
Was there any forewarning of the change from DB to Jarden? I'm travelling around overseas so may have missed the advanced warning.
I have two broking accounts. I transitioned one of the accounts and still use the classic DB site for my main portfolio because the Jarden site is a pain in the neck to navigate.
Everything is where I need to see it on the DB site.
I have used the same DB website on my phone and have done so for years. It's simple to use with all actions and my entire portfolio on one screen. Several years ago I was prompted to try the new site. It was an absolute dog on a smart phone and I told them so in no uncertain terms. I haven't logged into it since. They didn't even have the basic commonsense to offer a mobile optimised version. What were they thinking?
I don't know what they're up to now but I have no intention of using anything other than the current DB website on my phone.
If they try and dump that same dog on me again then I'll certainly look elsewhere.
I looked at it once. Very pretty but didn't seem to scroll properly. Not looking forward to being forced to use it.
I had an email from them a few days back saying it was my turn to change to the new platform. I haven't yet and as the DB one is still there and working, I won't be in any rush to change unless it is forced.
I would predict they will force you. There is no way in the world that Jarden's will want the overhead of maintaining two systems. And they won't be getting rid of the new one.
While I am really disappointed that the new system offers very little additional info over the old one I would make the following comments.
It does work OK.
The conversion process was pretty painless. Didn't take long to do and no errors.
The information available is similar to that in the old system, just takes a wee while to find some of it.
When I knew they were making a new system, I did contact them, explained reservations I had with the old one, had a couple of telephone calls. However none of that seems to be reflected in what has been produced. I've had some email contact since and they said that there will be updates....however....not at all confident.
In summary....I don't think its much more of a dog than the old one. But its certainly not great !
I have a Jarden Direct account, which I only use for USX purposes. But they send me their regular email newsletters. This was in the last one, so I would suggest that you do as they have suggested, and email them with your feedback.
Once your account has completed the migration process, we would love to hear what you think. If you do have any comments or feedback, please don’t hesitate to email the team at info@jardendirect.co.nz
Thanks RTM & JaK. Gives me some confidence. I will change and have a look.
A few improvements today. Much better contrast and columns have narrowed slightly. Could be narrower but a vast improvement. They must be listening to someone...
The 'Holdings' summary tab should be the veiw you see when you click on 'My Portfolio'. In fact it should be the first thing you see when you log in. It's the most important info. From that point I don't mind digging further for all the other info, but that comes secondary to the summary view that you want to glance at... 'My Preferances' you can change 'Landing Page' to 'Holdings' but it doesn't seen to effect anything...
One more thing I'd LOVE is an indicator that shows whether 'recent trades' were a hit to the Bid or a hit to the Ask
When they iron out the wrinkles and get the basics right it looks like it will be a great site.
Hopefully the new system also comes with a shakeup of order placements. That was always a bugbear prior. Where order triggers are instant on competitor platforms, for some reson DB needed to finish morning tea or chats about last night shinanigans before they manually placed the order On Market.
They can't be in too much of a hurry for me to migrate. Neither the pop-up link or Jarden tile were on my log in page as in the email or the screenshots in the guide I downloaded.
I guess I'll wait until they get more insistent.....
So far I have been asked to migrate one of the four accounts I have oversight. Being a creature of habit I prefer the original website with which I was familiar, and some functionality on the new does not seem as efficient/user friendly. I didnt find a Log Out button either so just exited altogether, annoying if you wish to change to another account.
As to t.rexjr's comment (#17 above) I did change the Landing Page under Preferences to "Holdings" and next Log On it did indeed start on that page rather than another of the alternative options.
You must formally accept the Conditions that relate to the account and its ongoing operation. It isn't really possible to conveniently check if these differ from before but probably the opportunity has been taken by Jarden to "improve" them although I don't see that as a big issue.
Will be interested in commentary on this thread by others as the incremental migration proceeds.
How long does it take for funds to clear that are sent immediately from same bank ANZ?
They must be taking my cash, giving it to Bull to double for them before giving me the balance back a few hours later
i dont work fridays lol anyway does there platform show closing match price at just before 5
There seems to be some trickery with the new platform...
Previously , a few days ago, the old platform registered my portfolio at a higher value than the new platform does ...im sure that it would not be due to any "poor investment
"decisions on my part and maybe Jardens would like to boost my cash account up to reassure my confidence in their new platform:p
[QUOTE=Jim;1003064]I used the new platform and bought 11k worth of shares and they didn't charge the normal $29.90 brokerage. Any lucky punter out there have the same luck like me getting a free ride ?[/QUOTE
Recently,I opened an account with them and deposited some money as well.Still I could't find out a great company with a strong balance sheet trading at a great discount to the market. If I am right they will do free for our first investment.
I believe they are offering the first trade on the new platform for free.
I’m still on the the good old DB site. New one is terrible on an iPhone. Long live the old platform!
If I remember correctly it was about 1994 when I started using Access Brokerage. The site they provided in those early days was great. About 2007 when Access folded and DB acquired their clients the site provided was not as good as Access's but was more than acceptable and is what we have had ever since. Moving on nearly 30 years and all they can do is present us with a non user friendly site, designed by non users I assume. They have had number of clients using it for the past 12 months or so which means they should have had comment and able to change things as they tested. Perhaps they chose the wrong clients to test or they were so disheartened by the site that they have moved on. Perhaps they just ignored their comments.
Do any of you use ASB Securities? What is their site like. I am looking to change but it would be pointless if they also had a sub standard presentation.
ASB Securities platform is antiquated and needs a major update in my opinion. Does the job but is very basic, ugly as sin, and hasn’t changed since I last used it back in 2006. I logged in recently to have a look as I was considering moving back, and was shocked to see just how amateur it looks.
The kids designing these websites are all design over UX. It says a lot when a 30 year-old website is more usable because it is actually designed around user needs rather than aesthetics.
Of course everyone would like a functional website that is well-designed aesthetically as well, but at minimum it needs to be useful in a functional sense.
Because I had a bank account there, I opened an account with them.
I am so silly to keep my money in their cash mangement account nearly one year as I couldn't find a strong company with great value trading at a great discount to the market. I think they(ASB Broker) don't pay any interest for keeping money in their money mangement account where as Jardendirect pay interest). Finally, I ended up with buying BEAR through ASB securities. For me it was a user friendly.
For actually placing orders, ASB was always far, far superior. As anyone placed an order on the new Jarden site yet? Was it placed on market instantly?
Why are some moved to Jarden Direct while others are still on Direct Broking. I am still on Direct Broking. I hate changes.
If you’re using ASB why leave any money in their 0%/ 1% cash management account? Place it in their on call account that currently yields 2.65%. It transfers instantly when using the app or online website facility to your cash management account when you need it to acquire shares.
if you don’t need instant access but can wait a hour or 3, and a few more clicks you can keep it in a higher yielding on call account at another bank eg Kiwibank or the like.
Absolutely, I never hold any money in my ASB Cash Management account, transfer into it when I want to buy, and transfer out of it when I've sold some, or get a dividend.
Compared to sophisticated online trading and portfolio management systems, neither ASB or ANZ/Direct/Jardens are any good, they're all very primitive. But for simple stuff on NZX and ASX, they do the job.
Is it me or do others see this, under the "
quote " drop down tab, there is a "intraday chart" option where there used to be a daily graph of sales, how do I get rid of the intraday chart option?
I've had a few niggles with finding info Whatsup....Jardens have been very responsive.
What I am finding annoying is where I have sold something and its gone from my portfolio view...you used to be able to see it be checking a wee box.
You now gotta dig it out of the movements tab.
Sure don't feel like I have moved on to something better.
I was migrated to Jarden from DB by/before June last year, at least that's when I sent off my first request about them making seemingly simple changes that would improve the user experience (according to me). Jarden are always responsive when I email/ talk to them, but seem reluctant to make any of the changes I request, e.g. "When a stock is bought up on the live price screen/quote view page, is it really too hard to show the total volume traded by dollars along with the raw number of shares?". They did make one change that correlated with a request I made- showing NZX holdings before ASX holdings on the portfolio holdings page (unless somehow, inadvertently, I changed this order myself- ASX always showed first for many months).
I am really starting to get annoyed. I have 3 accounts. One has yet to migrate. I find unconsciously that I go to that account by default at the neglect of the other accounts. The new platform is really rubbish. I have emailed them, I will email them again. I might constantly bug them on the phone too. Nothing like annoying phone calls to get some people moving. What an abomination.
Has anybody else suffered a real slowdown in data speed? After 4:30 I can't get through at all so no last minute buy/sells here!
Can you set buy stops and stop losses with Jarden?
Good question...see attached....presume the price trigger does the job, but would want some advice from Jarden's before I tried it.
Attachment 14591
Sigh….
Attachment 14595
Yep. Jarden and DB down.
If you refresh the page your on via your browser (in this case the Depth screen) it logs you out. Then once you log back in you're on the landing page again... So then you have to navigate back to where you were before you refreshed...
Pain...
There's a refresh button for 'Live price' but you have to scroll up to get to it and then, scroll back down to view the data you are refreshing...
Bonkers
This refresh stuff is nonsense eh ! When I look at my Yahoo portfolios...or Google, the prices are constantly updating...ticking over....green green...red red etc.
Seems archaic that we need to continually refresh to see what is a happening ? Or go into an individual stock to see the current price. Crazy in this day and age. And as far as I can see replicated into the new system.
My biggest gripe is this...and its there today in plain sight today:
1: I can see what my portfolio balance is (good) and I can see the profit loss (also good)
However unless I remember or record what the P/L is from previous days or weeks...I have zero idea of whether it is up or down.
2: Now I have a fair idea its up 3-4K today (good - My memory not completely shot) But what has provided this gain ? (And of course there could be losses)
3)So I now take a look at my watch lists which I maintain to reflect my portfolio....shouldn't have to do this.
Yep...there are greens and reds....pretty much as expected. Oh and one, SKO, has a decent jump...great.
Now I have to remember how many I have to see if it reflects the 3-4K gain.
Nope...not enough...so what else is contributing...and enough to balance out the reds.
Sigh...now its just a pain in the A.
4) So I duplicate all in YAHOO so I can easily see this. Can easily see what my gains / losses are on each stock at any point in time.
I've had several conversations with Direct Broking / Jarden etc about this previously. Suggested they didn't need to "reinvent the wheel" with the new system, that there were good models such as YAHOO out there. The woman I spoke to (corresponded with) seemed very knowledgeable with respect to IT and Yahoo etc etc. But sadly...at best...they seem to have duplicated what they had before in their new system.
Pretty disappointing - if there was a clear better alternative...I'd be gone.
OK....off to work now...had my rant.
RTM
Where Jarden does one find their Cash account transactions, I can only find my cash balance, no other details.
Click on the cash balance in My Wallet and it will open the transactions/movements. Had me looking for a bit too.
Transferred me over to Jarden Direct today. Works OK on my phone, but when I tried to set it up on my Laptop it seized up and wouldnt work. It wouldnt load the watchlist.
Now I am quite up to date with this tech, but I couldnt work it out. Not happy.
Why is such a simple thing, going to be so difficult. You would think that by now the bugs would be worked out of the system. If it doesnt start working soon, I will be moving on to someone else. I have been trading on various brokers sites for 30 years, and never had I had so much trouble working this out. Must presume Direct is now catering to the Android app only. Competing with sharsies. What a downgrade.
I was moved over last week and today I see the next trade is free.
I was moved a few weeks ago. Did a trade last week with normal brokerage. Don't count on it.
Not the best for user friendliness. Trying to fit too much onto each screen, which means scrolling up and down as well as sideways. Sometimes drops page as well. Then it suggests refreshing page. Not so easy on a device.
Went to buy some MNW, went to the stock page. It doesn't even say whether it is cum dividend or ex dividend. Really. If thus is the case I will have to move to ASB Securities. Looks like their website is made to show on a large fixed screen, not a device or a laptop.
Its complete ****e. Was more than happy with the DB site.
So they've done nothing to improve it since the first attempts several years ago.
If they can't provide a mobile version of this website that operates the same as the current DB platform then I suggest they look for some better web developers.
There is absolutely nothing wrong with the current DB platform on mobiles.
So why the heck are they pxxxing everyone off pursuing an unnecessary and unwanted replacement?.
The recent trades are all up the wop too. Current SKO AU live price is $2.99 yet the recent trades show last trade of $3.06. wonky bonky
Perhaps I worded that poorly. My first order was not free (if only!), but there was no brokerage charged on the first trade after switching to the Jarden platform. This was advised when I had finished transferring my account in the welcome pop-up. You may think I am talking a load of bull, but I'm $30 better off on that trade, so I'm happy.
Just put my first trade through on the new platform......Australian stock. No brokerage charged.
Nice.
Thos may help in the short term bottomfeeder
https://www.nzx.com/markets/NZSX/dividends
The more you use it the more user friendly it gets. But cum dividend and ex dividend info would be good, unless it's there somewhere.
Jarden's new website is a bit like the shop in chapter 5 of Through the Looking-Glass, and What Alice Found There …
"The shop seemed to be full of all manner of curious things -- but the oddest part of it all was, that whenever she looked hard at any shelf, to make out exactly what it had on it, that particular shelf was always quite empty: though the others round it were crowded as full as they could hold."
Attachment 14612
I like the Movements feature for each of my holdings. It separates out all the trades and dividends of each item. I was getting a bit upset because my 'bulletproof' Westpac shares are down 6% since I last bought them. But looking at all its movements and dividends, I can quickly see that overall I'm up 10% with Westpac.
I also keep track of what my shares are doing on Simply Wall St with its nice coloured balloons.
The transaction files are a shambles and as stated before negilgent. Needs a warning from the FMA if the FMA actually understands transaction management which is probably doubtful.
Lawyers just dont understand modern transaction management reporting and auditing from a digital persective and you would need 3 degrees, LLB, Business management and Computer science.
Or a Team at the FMA that has all 3 ...
Were they? I could never find the dividends on the old site. I had to go and look on the cash statement on my bank's website. I like having the dividends mixed with the shares' value so I can tell how I'm doing overall. To do that in the past, I had to go to my page on Simply Wall St.
Wasn’t there a plan in the making for JD and Hatch Invest that focus on the USA market to merge? In other words perhaps for JD to use the Hatch platform?
Flying blind with the wonky "recent trades' info
Hopeless
Rather rough transition for me: We have a joint account (I wanted to migrate) and I tried to open 6 months ago a second direct broking account for a different CSN which they forced me to do on Jarden at that time.
Well, this initial contact is documented in some other thread and resulted at that stage with me opening an account with ASB instead. The Jarden Verification process was just ridiculous and clearly not sufficiently tested. So you could say, it was a fail for Jarden. However, they didn't clean up their database at that stage and when I tried to move now our joint account, I did run into all sort of issues neither I nor their Customer service understood.
Expiring links, endless loop into opening an account and other "funny" things. When I talked with the Customer Service one Friday at 5.02 pm they said they have to transfer me to another department and I only got an answering machine. Their webpage said Customer Service is open to 6 pm. Hmm.
Anyway, the next business day I got a service rep prepared to put some effort into it and kicking their "digital department" - and some hours later they came back and explained that my initial attempt to open a Jarden account screwed up their databases ... apparently they had stored my email and any migration brought the process back to some process relicts they had stored 6 months ago - and given that they changed the process in the meantime .... clusterf*ck
Advice for others: If you want to migrate and had at any time in the past contact with Jarden, than better don't use the same email for the transfer of the direct broking platform. They use your email address as identifier in their system and screw up the process.
Ah well, while I was in the industry we called platforms like this "banana products" - let them ripen with the customer.
Anyway - happy end: Their digital department cleared their data base and after that our account migration was a breeze.
So far it looks like they transferred all my shares, cash and watchlists ... and I seem to be able to do the same things I used to be able to do in Direct Broking - just differently.
Presentation however needs getting used to - I miss the clean data presentation from Direct Broking, but on the other hand - there seem to be more data around, which might come in handy over time.
Currently I am running now one account over Jarden and the other over ASB. None of them is good, but so far it appears they both do the job ... though both continue to annoy (in different ways).
Anybody knows any good NZX trading platform?
Can anyone help me?
I have got used to navigating the new site but one feature eludes me. It doesn't seem that the quotation for individual shares has any indication that they are either CD or XD at the current time (assuming one or other applies).
And, for example, there is no indication if you reference the KFL quotation that it is currently cum warrants.
The only way to know, if you are a buyer or seller of a particular share or contemplating doing so, seems to be to review all recent announcements made in relation to that share?
Am I missing something or is this simply a feature lost in transition, as the old screen made it obvious?
It's too soon for the KFL warrants to be flagged to the share price. The company has to complete paperwork formalities with NZX. It's just an announcement.
The "cum warrants" would normally appear the day after the announcement, however you are correct, there is no indication of cd or xd notated on individual shares. Just a further negative to the new site. Luckily I have more than one account so use that for my day to day following as I haven't changed that one over yet.
Email them and see what they say about it.
Derek from Jarden replied at 11.08am this morning thanking me for the email and feedback.
He confirms their IT team "are working on implementing this feature on the new website and it should be there on future website releases". He states they are happy to receive any feedback "good or bad".
So they are aware of this issue and if we are patient the problem will be rectified, probably soon. This has been a major project for them so we should give a little leeway in the circumstances given a fix is as good as promised.
Has anyone else raised with them that when you have open trades your portfolio total value is wrong? The day you buy until the cash comes from your cash account, the trade increases your holding value without decreasing the balance .. Sure - can't double dip buying, but the portfolio total value is out of wack.. And then with selling - it goes the other way.
I would have thought they'd have fixed that in the change from DB to JD...
Yes its a nuisance, I make some purchases and have trades waiting to reach the buy figure (reserved funds) yet it looks like I have more money than I thought. The old direct site had this facility and disclosure for 20 years. Why are Jarden suddenly saying DUH!