Percy uses the old dog and bone to find these things out
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I opened a call account with them very recently, (less than a month ago) and found it a pleasant and pain free experience. I am old fashioned though. Simply filled out the application form I downloaded off their website and took it into Heartland's head office in Newmarket with the appropriate identification and all done. I like doing it in person to see what the staff are like. Very pleasant experience as is earning 2.75% on call instead of 0.1% with the so called Bank of New Zealand..
Me too, Beagle.
Doing it in person is fine and dandy (and dogs benefit from a walk), but it isn't "digital".
The criticism is for their "digital" service. Heartland accounts should be easily accessible to people that don't live or work within easy strolling distance of a Heartland branch. I couldn't find a list of branches on their web site incidentally so don't know how many there are.Quote:
Heartland is an established New Zealand bank working at the forefront of this change. Our digital platforms (such as Open for Business) are designed to deliver a better customer experience based on speed and simplicity.
An advantage of Heartland is that they do not have the expense of a large bricks and mortar branch network. But to succeed without a large physical presence the online channel must work well.
PS. Can beagles do digital? After all they don't have digits! :t_down:
Just a little off topic. Is it worth joining SBS Bank in the hope they float some time in the future?
No but a nice guy Andrew showed me into the boardroom of all places to review my account application. The hound got to sit in the hallowed hall of power !
He told me I was a clever dog, had filled the application form out correctly, gave me a pat and sent me on my way.