Originally Posted by
Left field
In fairness to AIR, I recently returned from a European trip traveling AIR & Lufthansa. On return to NZ, I had to check in for my return flight from AUK to Wngtn. A helpful AIR staff member noted the 3 hour wait ahead of me with my scheduled flight and said how about we try and get you on an earlier flight. This was done for me and within about 1 hour I was on an alternative flight - at no extra cost. I considered it a v nice gesture and the episode made me v happy to be returning home with AIR.
( In another case I am aware of, AIR found an earlier flight for a family of 3 returning from the USA to Wngtn, saving them an hour on their journey, at no cost. A nice gesture.)