To be fair you are always going to get a variety of opinion. I note the closest village to me, Monterey on the park at Hobsonville has a 4.5 star rating on google, (32 reviews).
Anecdotally people seemed very satisfied when I visited there a while back and with the superb waterfront views and modern facilities why wouldn't they be...
At the end of the day it is a business and Julian Cook sets the tone of the culture in that regard very well in my opinion. I know some people think he's very tough when it comes to cost control but to be frank, I really like that as a shareholder, its not a charity.