Putting on my "chief household shopper" hat, I find myself shopping less and less at our local Porirua store - even actively avoiding it. When I do go, I tend to leave feeling irritated:
- Never enough checkouts open - usually a queue of at least 3+ people at any checkout.
- Seems like assistant leaves the till for every other customer to check on something.
- Items often not visibly priced or not priced correctly or pricing is confusing (sale items mixed with non-sale)
- Unfriendly and unattractive.
- Pricing policy seems a bit random. No longer assume it will be best price there.
- The annoying "pay for bags" policy - I don't mind being asked if I want one, but the petty charging grates.
Okay, I admit I am probably no longer in WHS target demographic, but I think a little more pride at shop floor and improved focus on customer experience wouldn't go amiss.