Originally Posted by
Fuzzy Dunlop
I flew trans-Tasman on one of the leased Hi-Fly planes yesterday and, putting aside the 1.5hr delay, the service was generally alright and broadly comparable to getting stumped with Virgin code-share. The crew (from both airlines) were clearly making a big effort and the only disappointments were:
- that the early-generation seat-fitted screens were almost unwatchable (I'm not sure if i-pads could be used as an alternative); and
- that they didn't emphasise on or before the flight that this is not a normal Air New Zealand service (fingers crossed).
There was a notification about the different service on the app, but I doubt this would've been clear to overseas customers.