I have noticed with banks over the years that things happen a lot faster for those who have money and banks are slower when you have none.
Printable View
I sent a letter noting my dissatisfaction to "Shareholder Relations" to see if anyone is interested in hearing me moan
I recently opened an "on Call" (2.5%) account with them on line. I had to have ID and proof of address etc. I was successful eventually but it took 4 days, I had to call them a couple of times to see what was happening as long delays between me submitting documents an them updating me. I guess when you are dealing with a web site the web site eventually has to ask questions and:eek2: get approval of a person.
The bigger issue is poor performance in share price. Despite discounted share offer and dividend re-investment I am still down the gurgler a bit on this one. My stop loss hasn't been triggered but at some point I need to pull the plug and put the money into something that offers a return on the capital I have invested.
Yes their systems seem archaic, took me days and goodness knows how many rejected photos, to open an investment account, finally it matured and is now in an online call account, but im still not able to get into it.
Because i dont have a printer they snail mailed me some more forms, i returned them, now i guess they will post me a password. If i wasnt a shareholder, id have given up trying to open an account.
I suspect many people would do.
I just took everything like bills, passports etc in to one of their offices and the nice man did everything (i did have to fill in a few forms) in a few minutes and I left with an account number and a password ...along with a few pens and a cap.
They’ve closed that office now .....things more efficient online and by phone they say.
Heartland are my biggest holding. Provided the earnings and divies keep increasing...so eventually will their share price. Not to concerned with current correction as my average buy 106. Maybe it got ahead of itself a bit a while ago when it stretched to 214.
Holding.
Could it be time to line up for this one if you want the nice final divvy ? I think it got a bit ahead of itself 6 months ago at $2.14 but with the passage of time, earnings growth and the correction since then my sense is this is about fair value now on a forward, (very soon to be trailing) PE of 14, gross yield inclusive of imputation credits ~ 7% at $1.77. Reasonable metrics, growth and value in (what is otherwise with the odd exception) a fairly fully priced market.
And look even further, a nice very helpful lady @ Heartland,
"Thank you very much for your email. Firstly, I have raised your query with our retail team, and they have informed me that for some reason your accounts were not linked under your profile. They are fixing this today and will give you a call when this is complete, so you will be able to access your accounts all under one login.
Our retail and IT team are certainly aware of the challenges customers are faced on our internet banking, and I have passed your comments on to help them identify areas of improvement. Could you please advise what version of Chrome you are using and this will help us identify why this is causing you problems?
In response to some of the feedback we have received on our internet banking, we are very excited about our new Heartland Mobile App which will be launched on Android in the coming weeks. The app has been created with simplicity and safety in mind. It’s simple and easy to use; it gives customers the freedom to open new accounts and manage their Call accounts and Term Deposits where and when they want. At this stage it is a tailored deposit app only to allow customers to manage their savings and deposits on the go – so you would be able to access your Direct Call account, but not your Everyday account on this app.
The five key functions of the app are:
1. View deposit accounts and transactions.
2. Open a Term Deposit, Direct and Business Call accounts, and Heartland Saver and Heartland Savings Optimiser accounts.
3. Reinvest, top-up and redeem a Term Deposit.
4. Pay your nominated account from your Direct Call account; and
5. Send us a secure message.
The Android version of the app will be launched first, followed by Apple. If you do have an Android device, let us know if you are interested and we will notify you as soon as this becomes available on the Google Play store. If you have an Apple device, we will also notify you as soon as this becomes available on the Apple store, but we are unsure of the Apple release date.
I hope this has been helpful, please let me know if I can help with anything else.
Regards,
Julia"
Good work Heartland Bank !!
Good work Blockhead.
Thanks for sharing.