Couldn't help but laugh, I was reading your email while waiting for some acceptance tests to run where I've been 'mending' them to do exactly this!
I posted some time back, it's searchable; but IIRC Harmoney didn't write the system, they brought it from a chap and they skin it. If they don't have direct access to make changes/submit PRs, and this still holds true, they could be at the mercy of the development company on fixes and features.