Originally Posted by
LAC
Pretty unfair statement there. I am in the same position. I have tried the other operators and I have always opted for Courier post, even though more costly they very rarely "lose" parcels like Fastways do. However I have had about 50+ parcels off the 400 odd that was sent just sitting on their system as "in depot". Caught up with a friend who works as a PM there and says they have been renting out warehouses to hold parcels while they tray and get through the backlog. They are sending Auckland parcels to Wellington to be sorted and get sent back here. It is insane. But as a customer using their service, how do you expect us to know after the fact?? My customer can see the tracking number sent with 24hrs of their purchase but then on the Courier system for 3 weeks with no movement. If the courier isnt to blame, who is???