Originally Posted by
skid
so here you have it--Staff are great,but the accountants have taken over on what is offered in the way of comfort--If people put up with this-then the bottom line will of course benefit(and so will shareholders) but if enough people get fed up with cramped seating(including staff) well..customers will go elsewhere if they have a choice,and it will be a stretch to be talking about our ''premium'' airline.
This is where number crunching and marketing foresight collide.
Speaking of number crunching ...Roger ..we still love you:) and have a good Christmas (and that goes to all )