That's exceptionally poor form...
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I have never had a problem with direct Broking and my trades seem to go through quickly
Probably not direct fault, but some systems in nzx need upgrading.
I’m going to revise what I said. This morning has been a nightmare. Lots of other orders filling at my sell price but mine aren’t. Not even partially selling
Verrrry frustrating. It’s been sitting there while all the other trades pass it by
Someone on this thread pointed out to me that Direct Broking aren't a trading service, i.e., you should expect your orders to maybe get filled within the day if they are busy but they are really just for purchasing shares to hold for months etc, and if you need orders filled quickly (like within the hour) then you should be using one of the trading options. They gave me a name but I'll have to look back through thread.
I use DB and haven't had any issues.
However, when I place an order I always tick the box/prompt saying 'order expires at the end of the day'.
I wonder if you took this option and whether this gives 'day orders' some form of priority?
Interested to hear others thoughts on this.
the service has gone downhill in the last few months, orders not actioned, when I chase it up, get answer phone, no reply till 4 hrs later.
Leaves me wondering whether the brokers are trading against the clients.
Never had that problem under Nigel Wynn, or ANZ's regime.