I had a really good service last week when wanting to purchase some ASX shares. After not buying any other than NZX for the past few years.
In short I needed to have a chess application completed and processed that normally takes 5 days. But the person on the phone did it for me on the call and charged me the online fee of $29 instead of the telephone rate of $35. More importantly got the shares straight away.
So this was a very positive experience.