Originally Posted by
Poet
Just back from a trip to Europe. Used Air NZ and star alliance partners Virgin Atlantic, BA, Air Canada, and Portugese National Carrier (whose name escapes me)
For what it's worth, my impressions..
Overall I didn't think the Air NZ Service and Product particularly stood out. I'd say adequate rather than exceptional - the new Lounge at Tom Bradley in LA is very nice, although it is a star alliance lounge rather than an Air NZ one. All of the Air NZ long haul flights seemed to be full as far as I could see, although was a bit disappointed that the LA to Auckland sector NZ5 was still operating on a 777-200 rather than 300 and the plane seemed pretty tired fitout wise, the entertainment system was out of the arc when compared with the 777-300 ones
Anyway, I'm still holding and very pleased with the share price and dividends that are flowing - just think that AIR needs to lift its game a bit if it wants to continue to charge premium fares.