No surprise Torpedo 7 didn't make any money. Customer service is shi.......
Contacted them recently, got a prompt response. Emailed back the information they requested immediately - no reply to this or the follow up 3 emails. Finally contacted them through different means and got the answer but no reason for the lack of response.
Had problems previously.
A friend ordered a bike for her daughters birthday, which was in stock. Took well over a week to get delivered and assembled and got close to the birthday before got the bike. Store Manager told her that birthdays are the same date every year, so order earlier next time.