Originally Posted by
Cricketfan
If you're talking every day consumer products, then design might be a major factor. Accounting software? I would expect functionality to be the major factor. Who would've thought eBay and Facebook with their ugly user interfaces would do well? My eyes certainly hate it when I use them, but they do the job better than their competitors so I use them. Now if Xero and Intuit are on par in terms of functionality and cost, then yeah Xero may have the edge in that case due to the cosmetic stuff. But will it win purely on design?