Raise it on their facebook page - often gets their attention.
Or else email the CEO
Printable View
Good effort by our Cam on TV news tonight
Corporate view of course and no magic remedy though
Come people ...donate your ticket to AIR. Out country needs you!
Credit/debacle PR nightmare
Where’s Foran in all this ....missing in action
Even if he fronted up on TV and said ‘we don’t refund non-refundable fares’ at least thats leadership (and would have made King happy as)
Poor effort Foran ...but Cam put on his corporate look when fronting up :cool:
I thought yesterday you were saying Cam did well on the news. The problem actually is with the culture...they have beens self serving and not customer focused for a long time, the customer experience has been in a long term trend down...they laid off most of their call center staff and that is why you can't get a call taken.
Was the COVID-19 Business Debt Hibernation regime set up really for these guys..
I was criticising Forans leadership in this ... Cam doing a good job as the yes man
Another sad story ... and pissed of customer
https://www.stuff.co.nz/business/300...ealand-credits