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A spokeswoman for insurance group Suncorp New Zealand, which included brands AA Insurance and Vero, said in a statement it had received more than 1000 claims by Saturday afternoon and was “expecting significantly more”.
Tower’s chief claims officer Steve Wilson said it was experiencing “very high claims volumes” and was expecting the Auckland floods to be a large insurance event.
“Our job as an insurer is to be there when people need us most. Our teams care deeply about our customers - we’re working as hard and as fast as we can to do what’s right by them.”
Tower assessors were visiting affected areas on Saturday morning and the company was flying in more assessors from around the country. It had also added extra resource to its call centre and online claims department, including dedicating its call centre in Fiji, Wilson said in a statement.