Grumpy Gold Elite member pissed with AIR ...says customer service ethic down the gurgler or something like that
http://zawilski.co.nz/post/179745244...r-service-dead
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Grumpy Gold Elite member pissed with AIR ...says customer service ethic down the gurgler or something like that
http://zawilski.co.nz/post/179745244...r-service-dead
Getting rammed these days. Call it a cheeky tackle
https://i.stuff.co.nz/travel/travel-...ngeles-airport
New bird to debut on the Gold Coast route. https://www.msn.com/en-nz/news/natio...cid=spartandhp
Looks good. Centre seat 3cms wider than the 320, but the reporter was still hanging over the seats next to him. And as for him encouraging people to bring more carry-on luggage (my personal hate)...……..
I guess I'll get to try one of these next year.
https://www.cnbc.com/2018/11/13/why-...ar-market.html
Got to be good for AIR.
This guy reckons AIR might replace the 777s with 787-10s
https://traveltalk.nz/news-opinion/a...boeing-787-10/
The person isn't wrong though.
The idea of what service is has slipped a lot.
Also their planes are that great.
Flew Auck to Adelaide in business and the service was great.
Adelaide to Melbourne on Virgin in economy - great service, nice plane. Left 20min late (staff member sick) and arrived 5 min late. Kept informed along the way.
MEL to AKL on AIR economy. Told boarding 20min late but gate still said original time. Also no reason why.
Actually left 1 hr late and arrived 1 hr late. No reason given - most annoying.
Also the seat was a bit flat - sore bum after a couple of hours and this was a 787-9.
Staff was very average!
Might as well just get the cheapest.
So much for Luxon's mea culpa (https://www.nzherald.co.nz/business/...ectid=12129918) where he said in September that they were in the process of hiring 80 more call centre staff (amongst other half apologies). Maybe they need to hire 80 more.
A text message about a cancelled flight just isn't good enough....