I personally find it difficult to believe every hotel and motel in Auckland was booked out.
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There's always going to be cases due to extreme weather events where an airline could have theoretically done better but to achieve this outcome as a result of average scores posted by many many thousands of happy customers is testament to the fact that in the vast majority of cases the airline is doing extremely well indeed.
It amazes me how airlines including Cullen Airlines continue to make such a pigs breakfast dealing with passengers involved in cancelled diverted or delayed flights.
It is common to hear passengers angry, not with the actual delay or cancellation itself, but the way they were told changing and contradictory information by counter staff or simply ignored.
I know this is a problem involving the complexities of human behavior and the vagaries of airline operations but the airlines that does this better than all the rest would surely fly up the customer satisfaction ratings and attract more customers.
Boop boop de do
Marilyn
Yet they have just been voted at No 1 on a Colmar Brunton Reputation Index for NZ companies. Must be doing something right !
Hmm.....from twitter ....and @stevebiddle a bit of an aviation guru
Steve Biddle (@stevebiddle)
13/04/18, 8:53 PM
Interesting speculation this evening that @FlyAirNZ may be about to be hit with more Dreamliner issues due to yet another newly discovered RR Trent 1000 issue. Already AKL-PER flights cancelled next week.
RR made announcement to LSE saying more issues