Originally Posted by
airedale
From a customer's point of view it looks like this company is being stripped ready for sale. The phone support has all but disappeared. A few years ago if you rung the help line you got the message that "one of our Kiwi based crew will help you" then immediately or a few moments later you were speaking to a real person. Yesterday I rang about about connecting with Sky Go. So when the phone rang there were 6 0ptions and none of those options put me through to anyone, eventually a voice told me that there would be a 2 hour 40 minute wait in the queue or I could press 1 for a call back. I pressed 1 but after 20 hours I am still waiting for the call back.