Copy of Communication to Airpoints Members
As you will no doubt have seen in the media over the past couple of days, the temporary shut-down of Refining New Zealand’s fuel pipeline into Auckland is impacting all airlines operating into and out of Auckland Airport and limiting the volume of jet fuel able to be uplifted.
Unfortunately Air New Zealand is experiencing disruption to services as a result of this issue including a number of flight cancellations as we work to consolidate passenger loads and minimise fuel usage. We are working with affected customers to offer alternative flight options.
In addition to the cancellations, some long-haul services to and from Asia and North America will undertake necessary refueling stops at selected Pacific or Australian airports in order for us to alleviate pressure on fuel supplies in Auckland.
If you are currently booked to travel into or out of Auckland in the coming days, please keep an eye on the Air New Zealand Travel Alerts page for the most up to date information on flight cancellations – this page will be updated regularly.
Should your flight be affected, we will be in touch with you directly about the options available to you.
Unfortunately, this issue is beyond Air New Zealand’s control and we are extremely disappointed that this key infrastructure failure is now impacting on our operations and on you, our customers.
Please rest assured we are doing everything within our control to minimise the impact on customers’ travel plans. In the meantime – to those of you impacted, we do appreciate your patience and understanding and thank you for your ongoing cooperation.