Originally Posted by
samjaynz
Same boat here. I'm appalled at the way they've treated two family members of mine, who had saved very hard to book a once-in-a-lifetime (for them) trip over to Europe for a holiday and to see a close relative. They had booked tickets that were refundable/cancelable, were promised refunds before the lockdown even started, and have received no communication or refund since ... despite frequent follow ups. These relatives of mine have both lost their employment due to Covid, so could really do with the cash - but nobody at Air NZ gives a rat's rear end.
Looking back over my business accounts for last year, I spent over $30k with Air NZ on work travel. Half that again on personal travel. I'm determined to give as little of that as possible in future to Air NZ until they sharpen up their act.