Have to say this happened to us and it absolutely exploded everywhere . The candle was a gift to my wife , so we had no proof of purchase so did nothing about it ( 4 months ago) very dangerous .I hope they use a more robust glass in future .
Printable View
Saw that programme. Instructions are to trim the wick and not go below the last cm of wax. Not good enough imo a little redesign sounds necessary and paying extreme top dollar and not being able to use it all is bit rich/wasteful.
Am a shareholder belatedly; may have bought yours Golden City.
God that ecoya representative was terribly unprofessional and seemed unprepared to answer the questions and explain the situation.
Seems she was just following the brand's generic response. Look at some of the customer service comments to visitor posts at https://www.facebook.com/ECOYA/posts...=page_internal
Does not seem to be an admission of a problem, just the customer must have used incorrectly etc. Not good enough imho. The first complaint I found dated to 2011. This absolutely should not be happening. Thankfully Ecoya is a minor brand in the TIL stable and appears to be run separately, but I will be looking for a better response from TIL than what I have seen so far.
Go straight to the top
angela@trilogyproducts.com
I've submitted my form. Good luck to everyone. Can anyone please confirm the final date we should receive our allocation?