Raise it on their facebook page - often gets their attention.
Or else email the CEO
Printable View
Good effort by our Cam on TV news tonight
Corporate view of course and no magic remedy though
Come people ...donate your ticket to AIR. Out country needs you!
Credit/debacle PR nightmare
Where’s Foran in all this ....missing in action
Even if he fronted up on TV and said ‘we don’t refund non-refundable fares’ at least thats leadership (and would have made King happy as)
Poor effort Foran ...but Cam put on his corporate look when fronting up :cool:
I thought yesterday you were saying Cam did well on the news. The problem actually is with the culture...they have beens self serving and not customer focused for a long time, the customer experience has been in a long term trend down...they laid off most of their call center staff and that is why you can't get a call taken.
Was the COVID-19 Business Debt Hibernation regime set up really for these guys..
I was criticising Forans leadership in this ... Cam doing a good job as the yes man
Another sad story ... and pissed of customer
https://www.stuff.co.nz/business/300...ealand-credits
There's probably hundreds of thousands of customers in N.Z. that feel AIR's conduct is morally repugnant. That's incredibly corrosive to the natural feeling of parochial goodwill many Kiwi's feel towards "their" national airline. JetStar will probably start flying again in N.Z. on 1 July 2020. Whether or not people have been directly offended by AIR's outrageous approach to credits a lot of people will vote with their feet for a very long time. Travel on an aircraft is now something to be endured, not enjoyed so vast numbers of people will choose to minimise the overall pain by choosing the very cheapest flight there is after any sense of brand loyalty has been so badly sabotaged by the "captains of industry" greedily scoffing from the trough at AIR.
I was thinking the same thing - where is the leader?? (Foran) - perhaps he thought he would be asked too many hard questions.
yes could have said they are non refundable tickets - hard one not their fault, not the customer fault - but could do a lot better with the credits - e.g maybe have the option of giving the credit to whomever paid for the tickets
To state the obvious Air NZ is a major corporate with only one goal in mind- ( eventual) PROFIT
The path to that at the moment is to limit the outflow of cash in any way possible.
They fully realise that their current actions will dent their reputation in the short term but are prepared to deal with that later.
There is nothing to be gained for them by enabling customers to contact them easily. They have the cash and they’re keeping it.
The media and customers and ‘sharetraders’ can gnash their gums endlessly but the entity they are dealing with is a corporate, pure and simple, acting as corporates do, by protecting and driving the business with whatever it takes.
Personal circumstances do not register in the corporate mentality.
Foran and his new head of HR are expert technicians in this arena.
The market, which this corporate strives to please, continues to indicate the success of their strategy.
Jeez guys this give me MY money is raging on for weeks but AIR simply cannot afford to do that at this time without putting themselves at massive financial risk. They are in a corner, the alternative is maybe a foreign speaking airline servicing NZ and everybody loses.