Originally Posted by
Beagle
I know Couta1 has experienced this and is still waiting for his credit...but wait, all is well, (sarcasm intended), they will have an online credit system by the end of July. Just another 2 months for him to wait, so three months to get his credit for bookings that were cancelled when the flights still flew.
My thoughts are that the real figure if they had to refund all tickets would run to many hundreds of millions. Possibly over $500m. The truth is they probably need all of the Govt's $900m loan and then some more to get through this crisis and if they had to refund all tickets they would need substantially more Government "support".
Thing is though, the amount of brand damage being done here is incalculable. What are Mr and Mrs Joe Bloggs who booked business class tickets to London for $20,000 going to use their credit on ? Where can they fly ?
Might go to Queenstown in September. Not sure yet, see how long we stay Covid 19 free. Might as well just book, (if and when I feel safe enough to do so), the very cheapest flights I can get as both airlines flying in N.Z. treat their customers like ****. I suspect there will be millions of people in N.Z. thinking like me in the future who would previously taken a parochial approach and backed "their" national airline thinking they would get better service...what a joke.