Thing is with Jetheap though, you get what they say on the tin. Dirt cheap fares with really poor service...nobody expects anything else and at least they don't pretend to be something they're not.
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What Cam is essentially saying is that he's going to hang tough and continue to deny the calls to provide refunds on the basis that he doesn't pay the folk who paid good money for their tickets any interest on their involuntary loan to Air New Zealand but if he did refund he'd have to use the money that they government has pledged as a lifeline.
By doing so that avoids Greg, Cam and the rest of the remaining Executive Team having to make further hard decisions around having to reduce costs because not having that cash means less interest costs and less exposure to a Government loan that would reduce their independence to make decisions. Funding to avoid having to make further reductions to their staff is NOT the responsibility of the consumer who flies with Air NZ and can't take a flight due to the involuntary restrictions on travel... if Air NZ management have a good case not to have to reduce jobs further they can take it to their shareholders particularly the NZ Government and see how the taxpayer will judge if it value for money at the ballot box.
By waving a middle finger at the paying public and crying poor, they shed any vestige of sympathy I have for their predicament.
Family members who shelled out for the 'trip of a lifetime' and were promised cash refunds 6 weeks ago still waiting (and have lost their jobs in the interim) - I guess their modest sums of money are better off lining the likes of Cam Wallace's pockets, right? I mean earning big bucks for stating the obvious and mucking around on flight radar is definitely more valuable.
Well that might be your experience, you both have ‘special needs’ but for me flying Jetstar has saved a small fortune domestically and I haven’t noticed any difference from the AIR domestic service, except that I have a whole lot more money than had I flown with the over priced national service that is up themselves with ego and hubris. $500 air return to Auckland versus $120 return on Jetstar. Go figure. Anyway this isn’t helping me get my money back for cancelled flights.
Cam still keeping us up to date with his daily reports
@camwallace_nz
Slow start to the day with fog in CHC, thanks for your patience. Flying 27% of last year's @FlyAirNZ passenger numbers which requires us to operate 51% of capacity. @andykirton
I see Cam always tags Andy Kirton in on his tweets
Andy ex General Secretary of Labour Party (was he pushed as a result of that sex scandal?) now Head of Corporate Affairs at Air NZ
Head of Corporate Affairs generally one of the better lurks in a corporation.
He’s turning a blind eye to a lot of things as well .....suppose he still works there?
Good on Jon Duffy, Consumer NZ head and ex Trade Me Senior Exec standing upto customers impacted by Air NZ's pathetic handling of the situation.
AIR chief marketing man left last week as a result of Greg’s trimming (axing) of Exec Team
Poor me, poor me from Air Nz......... join the club, mate. “ Hundreds of thousands in credits”
Stop the Bull...t its many millions. They cannot even state the Truth. As I posted a few days ago this is not finished and the latest release reminds me of Donald’s responses.
Could anything be worse than that?
When Cam says lising so many staff has been ‘eye-wateringly sad’ for everyone I suppose he means many ended up in tears.
Are they obliged to refund non-refundable tickets? Providing a credit seems reasonable to me.
That Herald article Beagle linked to a page or two back with Wallace claiming they had to make some tough calls re refunds etc, said this:
While he would not disclose how much paying out the non-refundable tickets would cost, it could be close to $100 million.
Either that figure is wildly conservative, or there is something seriously wrong with the decision makers at AIR. Really at the end of the day, what difference is $100m going to make in the broad scheme of things? I don't know what their advertising budget is in the good times, but the damage being done here is going to take a hell of a lot to put right. As someone pointed out above, it's not the customer's job to fund AIR through these troubled skys.
I don't think they are (that's why they are called non-refundable), and if I couldn't use my ticket (in normal circumstances), I would have to suck up the 100% loss of my ticket price, so from that perspective I am happy that I get a credit, although a refund would be preferable, as circumstances change. But you get what you pay for, and I wasn't going to pay a lot extra for a flexi-fare (or whatever) on a flight I was 100% going to be on.
However, I didn't decide to not use my ticket. I had every intention to be on that flight. They cancelled the flight...….(which I know wasn't their choice).
But yeah. I'm okay with a credit on a non-refundable ticket.
You can cancel a non-refundable ticket with a fee I believe? We paid around $1600 for some.flights and went to cancel on the website in early march, it showed we would need to pay around $400 in fees which we were going to just write off and take the loss, but at least get some money back. At the last stage of the process it said no online refunds, call if your flight is within 48 hours or bugger off until closer to the time.