Yes, good point. And let's face it, with that 9% loan, it looks like they've engineered things to make sure they can pick up the pieces cheap.
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I suppose they could suspend the rewards for a while but I'm not sure that they could cancel them all
Quote:
Limitaion of liability:
Subject to applicable consumer protection laws and to the fullest extent permitted by law, you agree that Air NZ will have no liability (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss or damage) arising out of or in connection with:
- our failure or delay to provide Rewards due to force majeure or other events beyond our control;
Last week contemporaneously with announcing their N.Z. schedule they cancelled vast amounts of prepaid tickets for travel around the country.
I am sure Couta1 will not mind me sharing this. He and his wife had tickets to Chch for a trip in late May 2020 which they cancelled and will eventually give him credit for (when they get around to it).
Here's where its gets interesting though. AIR are actually flying the sectors for the flights Couta had booked, but the price has tripled and he hasn't got his credit yet.
How is that ethical or not a breech of the Fair Trading Act ? How can they cancel bookings (just because it suits them to do so) when the flight for which the customer has already paid is actually occurring ? This is not only morally bankrupt, its unethical and will surely be in breech of the Fair Trading Act as it amounts to a gross abuse of power. Couta is faced with paying three times the price, ( to avail himself of his non refundable hotel booking) or not going.
If this is the moral compass this company is now operating with I am ashamed to have ever been a shareholder. This sort of behaviour makes me wonder if they could very easily do a reset of people's airpoints under the auspices of force majeure or calling Covid 19 an event beyond our control which has profoundly affected us ?
The general risk associated with something happening to AirPoints balances has got me wondering whether it would be an opportune time to spend them all at Mitre 10 - if I 'need' to spend the cash their anyway, it seems like a safer option to fund DIY purchases with AP and simply then use the money that I would otherwise have spent at Mitre 10 to fund any future flights - nothing lost in that regard, but value protected.
It isn't ethical. It is very cynical and someone needs to challange it under some Act.
I went along with getting credits for my flights which were cancelled but this, IMHO, is going a bit far!
There is a need to make a return for the shareholder and survive, but at any cost?
It certainly makes the case for getting a full refund for flights that were booked a while ago, knowing there's a good chance you're unlikely to be able to get equivalent flights for the same money going forward.
Lets face it, financially they cannot afford to refund prepaid tickets, they only do it where legally they have to... let alone honour Airpoints balances.
The only way to reduce the Airpoints balances, unless they take on the PR risk of cancelling the program, is to increase airfares which reduce the actual value although not the dollar liability.
I suspect a lot of people anticipated this like me and have used Airpoints for all their future flights, this requires you pay the tax element on flights. Doing this with the view we demand refunds for tax element if they cancel as they are not the "fare" under T & C which they are crediting back.
I've used half this way already and will expend the rest shortly in the same manner. Makes profound common sense.
It would seem that the goodwill of the travelling public is being sorely tested and they feel under some fine print clause in their flight service agreement they're entitled to do this and that may well be the case but its morally and ethically repugnant and its seems desperate times makes management think they have a licence to take desperate measures ?
Airpoints members could be forgiven for wondering what other desperate measures might be forthcoming ?
Interestingly enough they will not convert Airpoints to Mitre10 gift cards while we are in level 3 or 4. The reason given is that they can only be spent in store. I would be only happy to receive my gift cards and wait until the stores open but not given this choice. My view is that already they are being a bit tricky.
OK....I'm out. Ouch. Loss of ~$25K. Made slightly ok by dividends over the years and a small gain on a sale a while ago totalling 19K,
Doesn't really make me feel any better.
Good luck holders.
Noticed that too.
I had purchased a couple of gift cards for my parents before the lockdown so they could work on their house.
I also bought a couple of appliances, and now after about 7 weeks I hear that both orders can't be fulfilled and they will give me the airpoints back (this was on Friday - they said 24hrs but still no sight of the missing APD).
Was going to buy myself some Mitre 10 gift cards instead so I could paint the fence, do up my home office etc but they won't sell them.
Yes I formed that view too. Most disingenuous to not issue gift cards which I understand had a very generous date to expiry of 5 years with the so called reason that they are not allowed to issue these as they can't be spent instore under level 4 and then 3 protocol. They are treating customers as though they are toddlers with this sort of extremely dubious conduct. The way this is going it will be state owned shortly and Shane Jones will be dictating terms for all regional matters :eek2:
So if and when they cancel all Airpoints, do you think they'll cancel my debt if I dip into the 200 Airpoint credit balance? He asks, while sipping a Tui. I'm planning to spend all my balance and dip a little into that credit as soon as I can get into Mitre10...then at least I'm not accumulating a positive balance from credit card expenditure that I may never be able to redeem.