Had 2 recent long haul flights with them
Liked this bit in report - frontline workers, including pilots and cabin crew, would not be affected, but "will also be asked to deliver greater efficiencies and productivity.''
Jeez - they were awfully efficient on my flights. Had the punters fed and the lights turned within 90 minutes of takeoff and then only turned the lights on and fed the punters about 2 hours out. Hopefully not too many punters were a nuisance in the 8 odd hours in between.