Originally Posted by
Zaphod
Yes, exactly. Jetstar have become somewhat of a punching bag for the general public. AirNZ do have similar issues, although not to scale.
I think people need to remember that Jetstar's business model is predicated on low-cost and consequently, their performance is can be more effected by staff illness, aircraft breakdowns etc. than AirNZ who are running a relatively more modern and larger fleet, and who have much larger volumes of staff available to provide cover.
Perhaps it's human nature to want to pay next to nothing but expect perfect service?